Last Updated: [13-Nov-2025]

At Plush Yarns (“we,” “our,” “us”), accessible from https://plushyarns.com, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or interact with us.

If you have any questions or concerns about our policy, please contact us at contact@plushyarns.com.

1. Information We Collect

We collect information to provide a smooth shopping experience and to fulfil your orders. The information we may collect includes:

a. Personal Information

When you place an order or create an account, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

b. Payment Information

To process transactions, we collect:

  • Payment details (handled securely by our payment partners)
    We do not store your full card or payment details on our servers.

c. Order Information

  • Product customization details

  • Purchase history

  • Order preferences

d. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device details

  • Pages visited

  • Cookies

This helps us improve your browsing experience.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate regarding order updates, shipping, or customer support

  • Personalize your shopping experience

  • Improve our website, products, and services

  • Send offers, promotions, or updates (only if you opt-in)

  • Prevent fraud and ensure secure transactions

3. Sharing Your Information

We do not sell or trade your personal information.
We may share your information only with:

a. Service Providers

  • Payment gateways

  • Courier and shipping partners

  • Website hosting and analytics services

These partners are obligated to protect your data.

b. Legal Requirements

We may share information if required to comply with:

  • Law enforcement requests

  • Legal obligations

  • Protection of rights, property, or safety

4. Cookies & Tracking Technologies

We use cookies to:

  • Improve website performance

  • Remember your preferences

  • Enable cart and checkout functions

  • Analyze site traffic

You can disable cookies in your browser settings, but some features may not work properly.

5. Data Security

We take appropriate technical and organisational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
However, no data transmission over the internet is 100% secure.

6. Data Retention

We retain your information only as long as necessary to:

  • Complete the purpose for which it was collected

  • Comply with legal, tax, and audit obligations

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold

  • Update or correct your information

  • Request deletion of your data

  • Opt-out of marketing emails

  • Withdraw consent

To exercise any rights, email us at contact@plushyarns.com.

8. Third-Party Links

Our website may contain external links. We are not responsible for the privacy practices of these external sites.

9. Children’s Privacy

We do not knowingly collect information from individuals under 18 years of age. If you believe a minor has provided us information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with the updated date.

11. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us at:

📩 Email: contact@plushyarns.com
🌐 Website: https://plushyarns.com